Customer Service
STANDARD TERMS AND CONDITIONS
This website is operated by Repro Graphics NZ Limited. Throughout the site, the terms “we”, “us” and “our” refer to Quality Uniforms which is owned by Repro Graphics NZ Limited. Repro Graphics NZ Limited. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness, and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-party links
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Repro Graphics NZ Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Personal Information Submitted Through the Site
Your submission of personal information through the Site is governed by our privacy policy, which you can access by clicking on the “Privacy Policy” link of this Site (the “Privacy Policy”). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.
Product Information
Collection distributors and their affiliates. Certain products and colour combinations are available as “run-out” or “clearance” lines. These products may have limited quantities and sizes and no returns are accepted on these products. Any prices displayed on the Site are quoted in the local currency of the country, and Repro Graphics NZ Limited. reserves the right to change or modify the price of any item at any time at its sole discretion.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after orders have been submitted). You agree not to hold Repro Graphics NZ Limited. Or Quality Uniforms liable for any expense, damage or costs arising from such typographic errors, inaccuracies, or omissions.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Disclaimer
All Contents on the Site are provided for the general information of our distributors and other interested parties. While we have made and will continue to make reasonable efforts to keep the information contained in this Site current and accurate, to the extent permitted by law, all Contents are provided “as is” without warranties of any kind, either express or implied as to the accuracy or completeness. In addition, Repro Graphics NZ Limited. Or Quality Uniforms makes no warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property with respect to the products featured on this Site and the intellectual property relating to the products.
Fashion Biz expressly disclaims any duty to update or revise the materials on the Site, although Fashion Biz may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. To the extent permitted by law, Repro Graphics NZ Limited. Or Quality Uniforms shall not be liable for any damages of any kind related to your use of the Site.
Indemnification
You agree to defend, indemnify and hold Repro Graphics NZ Limited. Or Quality Uniforms harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.
Dispute Resolution
Mindful of the high cost of litigation, in monetary terms but also in time and energy, both you and Repro Graphics NZ Limited. Or Quality Uniforms to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. A notice shall be sent as follows:
to Repro Graphics NZ Limited. Or Quality Uniforms at 15 Auburn Street, Takapuna, Auckland 0622, New Zealand, or
to you at your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Repro Graphics NZ Limited. Or Quality Uniforms agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
Choice of Law
This Agreement shall be construed in accordance with the laws of New Zealand, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by courts of New Zealand. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Fashion Biz’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Site.
Quotations
All quotations are based on printed, typewritten or other good copy. Should any additional work be required to obtain copy in this condition such wok shall be carried out at the customer’s expense. The quotation shall be deemed to interpret the customer’s instructions written or verbal. Customer’s are accordingly advised to exercise care and attention when checking quotations before any further work proceeds. The term quotation shall include estimates for the purpose of these conditions. All quotations remain confidential to Repro Graphics Nz Ltd and it’s direct customer may not be disclosed in any form to a third party.
Cost Variation
Quotations shall be based on cost prevailing at the time of quotation. The quoted price shall always be subject to amendment in recognition of the movements in these costs after quotation date.
Alterations
Quotations shall be based on specifications supplied by the customer at the time of quotation and any deviation from these specifications may result in additional charges.
Delivery & Packaging
All deliveries will be an additional charge to the quoted price and shall be stated on the invoice as a separate charge, all delivery charges may include a packaging charge. Items collected by the customer will not incur delivery charges. Should urgent delivery be agreed to, all related costs including overtime shall be an additional charge.
Goods and Service Tax
Prices do not include GST unless stated. GST will be added to the quoted price at the applicable GST rate at the time of supply.
Printers Speculative Work
Sketches, dummies, designs and proofs submitted by the Repro Graphics Nz Ltd on a speculative basis shall remain the property of Repro Graphics Nz Ltd and no use shall be made nor any idea obtained there from be used, without the agreement of Repro Graphics Nz Ltd.
Customers Verbal Instructions
Repro Graphics Nz Ltd shall not be held liable for errors or omissions arising from an oversight or a misinterpretation of a customer’s verbal instruction.
Author’s corrections
Author’s corrections on and after the first proof including alterations in style shall be an additional charge.
Artwork Approval
Repro Graphics Nz Ltd shall not be liable for errors in the finished work where artwork has been submitted to and approved by the customer
Sustainability of Goods
No guarantee shall be given or implied that the goods supplied at the customer’s instructions or designed by Repro Graphics Nz Ltd to those instructions are suitable for specific market requirements.
Colour Proof
No guarantee shall be given to exactly match a print production with a colour proof, sample or Pantone colour sample book because of variances in proof preparation methods and substrates. However Repro Graphics Nz Ltd shall at all times endeavor to provide the customer with a commercially acceptable interpretation of the proof.
Origination and Artwork (HARD COPY ONLY), Plates and Blocks
Unless otherwise specified in writing, in the case where the customer has been separately involved with the cost of the work, the ownership remains the customer’s property. The methods of producing and items used in the creation of artwork or plates are copyright to Repro Graphics Nz Ltd. unless advised in writing within 3 years from date of invoice. Repro Graphics Nz Ltd may dispose of these materials. Any proceeds arising from their disposal may be used by Repro Graphics Nz Ltd to offset the cost of storage.
Stock Supplied
All paper supplied by the customer for the production of the customer’s work shall be subject to a charge for handling, storage and profit as determined by Repro Graphics Nz Ltd.
Customers Property Supplied
Property supplied to Repro Graphics Nz Ltd shall be supplied at the customer’s risk. Every care will be taken to secure good results where the material is supplied by the customer. If any change or correction is necessary in order to supply properly finished work, additional work at the customer’s expense. Responsibility shall not be accepted for substandard work caused by defects or unattainability of such materials supplied. Where the customer supplies materials adequate supplies shall be furnished to cover spoilage as agreed with Repro Graphics Nz Ltd.
Electronic Storage
Unless otherwise agreed in writing the customer shall have no right or title to material stored on discs or computer. If Repro Graphics Nz Ltd agrees to duplicate or transfer material to the customer, Repro Graphics Nz Ltd shall have the right to charge for the service.
Typing and imagery supplied on disk by the customer shall remain the property of the customer and unless instructed otherwise shall be assumed that these are a copy of the original.
Holding Press to Customers Instructions
Presses held awaiting a customer’s instructions shall be at an additional charge for the time standing.
Suspended Work on Customers Instructions
The suspension of any work on customer’s instructions that lapses past the normal end of month billing period shall entitle Repro Graphics Nz Ltd to payment in full for work in progress at the time of suspension. Repro Graphics Nz Ltd may revise the quotation for the uncompleted portion of the order before proceeding.
Cancellation of Orders
Orders shall not be cancelled except upon the terms which compensate Repro Graphics Nz Ltd for all expenses incurred and otherwise protect Repro Graphics Nz Ltd.
Variation in Quantity
Every effort will be made by Repro Graphics Nz Ltd to deliver the quantity specified. All quotations however are conditional upon a margin of 5% on single colour and 10% on multicolour work being supplied over or under. Unless agreed in writing this margin shall be changed or deducted respectively on a pro rata basis.
Claims
For the mutual protections of both Repro Graphics Nz Ltd and it’s customer, complaints and claims must be made in writing, and goods returned within 14 days on receipt goods. After which there shall be no liability for the same upon Repro Graphics Nz Ltd. Repro Graphics Nz Ltd will at it’s option, credit the customer or preprint the faulty portion of the order.
Outside Influences
Repro Graphics Nz Ltd shall not be responsible for any delay, default, loss or damage due to any industrial disputes, accidents, acts of God, equipment failure or mischievous damage or other causes beyond Repro Graphics Nz Ltd’s control.
Laiblity
Repro Graphics Nz Ltd shall not be liable for any indirect or consequential loss or for the loss to a customer arising from third party claims occasioned by errors in carrying out the work, or by delay in delivery. No warranty shall be given or responsibility accepted by Repro Graphics Nz Ltd to ensure that goods produced comply with the requirements of any legislation relating to the marketing and/or labeling and/or packaging of goods. Compliance with the requirements of any such legislation shall be the sole responsibility of the customer.
Illegal or Libellous Matter
Repro Graphics Nz Ltd shall not be required to print on any matter which in it’s opinion is or may be illegal or libellous in nature or in breach of the Fair trading Act 1986 or any other statute or provision thereof. Repro Graphics Nz Ltd shall be indemnified by the customer in respect of any claims, costs and/or expenses arising from or out of any illegal or libellous matter or any breach of the Fair trading Act 1986 or any other statute or any other infringement of copyright, patent or design.
Payment Terms
Cash
Unless a Repro Graphics Nz Ltd account application form has been completed by the customer and approval is given prior to commencement of work, all work shall be paid for before completion. Payment made and picking up of the finished product to be within 7 days of completion. Because of the nature of some work a deposit maybe required.
Account
Approved accounts are due for payment in the full by the 20th of the month following date of invoice. Any accounts standing after the 20th of the month following the date of invoice shall at the discretion of Repro Graphics Nz Ltd incur interest at a rate of 3% above the bank overdraft rate and/or a booking fee.
Default of Payment Terms
In authorising Repro Graphics Nz Ltd to proceed with a printing order, and in the event of default of payment, the customer agrees to pay all collection fees and legal expenses incurred by Repro Graphics Nz Ltd as it is necessary to recover satisfactory payment.
Privacy Act
In authorising Repro Graphics Nz Ltd to proceed with work the customer agrees that Repro Graphics Nz Ltd retains the right to seek credit information on the customer to provide information to credit reference and debt collection companies, as to the fact that a credit application has been made and/or details of the debtor and the debt.
Property
Ownership of the goods passes to the customer only after payment in full has been received by Repro Graphics Nz Ltd.
Interpretation
These Terms and Conditions are agreed and entered into on behalf of and are intended to bind and ensure to the benefit of Repro Graphics Nz Ltd and it’s successors and assigns. The provisions of these Terms and Conditions, including this one, shall be given a liberal interpretation in favor of Repro Graphics Nz Ltd and so that the Contra Proferentem Rule Shall not in any case apply against or to the disadvantage of Repro Graphics Nz Ltd.
Overdue Accounts
29.1 - No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 12% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
29.2 - We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
Termination
These terms are effective unless and until terminated by either you or Repro Graphics NZ Limited. Or Quality Uniforms. You may terminate this Agreement at any time. Repro Graphics NZ Limited. Or Quality Uniforms also may terminate this Agreement at any time without notice at its sole discretion and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement or for any reason whatsoever. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
Contact information
If you have any questions about the Terms of Conditions, the practices of this site, or your dealings with this site, please contact us at:
Repro Graphics NZ Limited.
15 Auburn Street, Takapuna
Auckland 0622, New Zealand